Directed the Group technology strategy, enterprise architecture, cybersecurity, data, AI and digital transformation agenda for a nationwide healthcare retail network, enabling business growth, operational excellence and secure digital services across a multi-site organization. Operating within highly regulated and quality-certified environments (ISO 9001, AFNOR NF Service 518, Qualiopi and CSR certifications).
- Based on ISO and IEC standards, set and executed the Group IT strategy, aligning technology investments with business priorities and the needs of a nationwide network of associated healthcare businesses.
- Designed IT, Data and AI governances. Budgeting, portfolio management and strategic vendor relationships to support sustainable growth and operational excellence.
- Directed multidisciplinary teams across Cybersecurity, Data, Infrastructure, Workplace, Service Management and Innovation, promoting a high-performance and customer-centric culture.
- Ensured resilient IT operations, infrastructure, workplace services, telephony and support, maintaining high service availability and user satisfaction across a multi-site environment.
- Using PRINCE2 and PMP standards, implemented cross-departments project management strategies and frameworks to guide innovation initiatives.
- Define and implement the Group Data Strategy and governance, strengthening data governance, data protection and analytics capabilities while ensuring compliance with healthcare regulations.
- Led the Group innovation roadmap, ERP and digital platforms strategy and update, AI strategy and development of the proprietary platform, automation and digital initiatives to improve business processes, employee productivity and customer experience.
- Member of the Executive Committee (ExCo), Leadership Team and Operations Committee, contributing to strategic, organizational and operational decision-making.
